Returns & Exchanges

At Sarah Strachan Craft, we take pride in our handmade quality and want you to be completely satisfied with your unique purchase. If your item isn't quite right, we offer a 30-day return window for most unused and original condition crafts.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack your item in its original packaging, ensuring it is protected from damage during transit, and include your receipt or proof of purchase.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location or local post office.

• 4.
  Receive Your Refund

  Once we receive and inspect your returned craft, we will process your refund to your original payment method within 5-7 business days.